KICKIDLER SOFTWARE – REFUND POLICY

Effective Date: 01 March 2025

Governing Law: Republic of Cyprus

1. General

Payments for licenses of Kickidler Employee Monitoring Software are generally non-refundable, except as expressly provided in this Policy.

2. Subscription License Refunds

For licenses purchased for 3, 6, 12, and 36 months:

• Refund requests may be made within 7 calendar days of purchase;
• Refund is only possible if the Software is not activated or activation was discontinued due to technical failure defined herein;
• Refund amount is calculated proportionally to the unused portion of the subscription term (pro rata) for the unused portion of the license term.

No refund is given for used periods.

3. Non-Refundable Products

Lifetime (perpetual) licenses are strictly non-refundable, except:

• duplicate billing
• legal obligations requiring refund

4. Technical Failure

Refund may be approved when:

1. The Software is inaccessible for more than 3 consecutive days; and
2. The cause is exclusively attributable to Licensor; and
3. Licensee notifies Licensor during the interruption; and
4. Licensor fails to resolve the issue within reasonable time.

Refund is pro rata for downtime.

5. Duplicate or Erroneous Charge

A full refund will be granted in the event of:

• duplicate payment
• processing error

6. Refund Procedure

Requests must be submitted to: support@kickidler.com

Request must include:

• Licensee name or company name
• purchase receipt and payment details
• reason for refund
• supporting documentation (if applicable)

Approved refunds are processed within 10 business days to the original payment method.

7. No Refund Cases

Refunds are not issued if:

• the Software was activated and used lawfully;
• the issue is caused by Licensee’s hardware, configuration, or network;
• Licensee breached this Agreement;
• request submitted later than 14 calendar days after issue occurred.

8. Governing Law

Cyprus law applies to this Policy.

Disputes are subject to Nicosia District Courts.

9. Acceptance of Policy

By installing, activating, or paying for the Software, the Licensee accepts this Refund Policy as an integral part of the Kickidler EULA.