Installation instructions for version 2.0

← KeepActive Documentation version 2.0
↑ 2.0

Quick Start for Installing KeepActive Agent on Windows

1. Purpose

This document helps you quickly install KeepActive Agent on a Windows computer.

2. Before Installation

Prepare the following:

  • the KeepActive Agent installation file;
  • the activation key from the my.kickidler.com account;
  • access to the computer with administrator rights.

3. Temporarily Disabling Antivirus Protection

Before installation, it is recommended to temporarily disable the antivirus software or Windows Defender. This is needed to prevent security protection from blocking the installation file, service creation, or the first launch of KeepActive Agent. After installation, protection must be enabled again.

4. Installation via MSI File

  1. Download the KeepActive Agent installation file to the computer.
  2. Run the .msi file.
  3. In the installation window, click Next.
  4. Read the license agreement.
  5. Select the required checkboxes and click Next.
  6. Enter the activation key from the my.kickidler.com account and click Next.
  7. At the version selection step, leave the available Time Tracking version selected and click Next.
  8. If hidden installation is required, enable the Hidden mode option.
  9. If hidden installation is not required, leave this option disabled and click Next.
  10. At the update and licensing center selection step, leave the default settings and click Next.
  11. Leave the default installation path unless the administrator has specified a different path.
  12. Click Install.
  13. If Windows asks for confirmation, click Yes. If required, enter the administrator password.
  14. Wait for the installation to complete.
  15. When the successful installation message appears, click Finish.

After this, KeepActive Agent will be installed on the computer.

5. Adding Antivirus Exclusions

After installation, add the KeepActive Agent folder to the antivirus or Windows Defender exclusions.

This is needed to prevent the antivirus from blocking the program after installation or after the computer is restarted.

5.1. Which Folder to Add

For regular installation:

C:\Program Files\TeleLinkSoftV2

If you do not know which installation type is used, open Windows File Explorer and check whether one of the listed folders exists. If you cannot determine the installation type, contact your administrator or support team.

5.2. How to Add an Exclusion in Windows Defender

  1. 1. Open the Start menu.
  2. 2. Search for and open Windows Security.
  3. 3. Go to Virus & threat protection.
  4. 4. In the Virus & threat protection settings section, click Manage settings.
  5. 5. Find the Exclusions section.
  6. 6. Click Add or remove exclusions.
  7. If Windows asks for confirmation, click Yes.
  8. Click Add an exclusion.
  9. Select Folder as the exclusion type.
  10. Select the KeepActive Agent folder according to the installation type.

After adding the exclusion, check that the folder appears in the exclusions list.

6. Completion

After adding the exclusion, enable the antivirus software or Windows Defender again.

If the installation completed successfully, no additional actions are required. If the antivirus shows a warning again or blocks the program, contact your system administrator or support team.

Quick Start Guide for Installing and Removing KeepActive Server on Windows

1. Purpose

This document helps you quickly install and remove KeepActive Server on a Windows computer.

2. Before Installation

Prepare the following:

  • the KeepActive Agent installation file;
  • the activation key from the my.kickidler.com account;
  • access to the computer with administrator rights.

If Windows Defender, SmartScreen, or antivirus software blocks the download, launch of the installation file, or installation of KeepActive Server, temporarily disable the blocking protection for the duration of the installation. After the installation is complete, enable the protection again.

3. Installation via MSI File

  1. Download the KeepActive Server installation file to the computer that will be used as the server. Usually, this is a file in .msi format.
  2. Run the installation file.
  3. If Microsoft Defender SmartScreen blocks the file launch, click More info, then select Run anyway.
  4. In the installation wizard, click Next.
  5. Read the license agreement.
  6. Select the checkbox to accept the terms of the license agreement and click Next.
  7. Enter the server key from the my.kickidler.com personal account and click Next.
  8. At the database selection step, it is recommended to use the built-in PostgreSQL and click Next.
  9. If you need to connect KeepActive Server to your own PostgreSQL database, contact technical support before installation to check compatibility and receive configuration recommendations.
  10. At the update and licensing center selection step, leave the default settings and click Next.
  11. Leave the default installation path unless your administrator has specified another path.
  12. Click Install.
  13. If Windows asks for confirmation, click Yes. If required, enter the administrator password.
  14. Wait until the installation is complete.
  15. When the successful installation message appears, click Finish.

After that, KeepActive Server will be installed on the computer.

4. First Login to the Web Interface

After installation, a KeepActive Server shortcut will appear on the desktop. Use it to open the central server web interface.

You can also open the web interface manually in a browser on the server:

```text id="keepactive-server-url-en" http://localhost:8123

Default login credentials:

```text id="keepactive-server-login-en"

Login: admin

Password: admin

After the first login, it is recommended to change the administrator password.

5. Removing KeepActive Server

  1. Open Windows Search.
  2. Enter KeepActive Server in the search field.
  3. In the search results, select Remove KeepActive Server.
  4. If Windows asks for confirmation, click Yes. If required, enter the administrator password.
  5. In the window that opens, select the removal mode.
  6. In the removal confirmation window, click Yes.
  7. Wait until the removal is complete.
  8. After removal is complete, the uninstaller window will close automatically.

6. Completion

If the installation is successful, open the KeepActive Server web interface and log in using the administrator account.

If the installation or removal does not complete, an error appears, or the server key is not accepted, contact technical support and attach a screenshot of the error.

↑ 2.0