The main goal of every business is to develop and grow, and the most essential part of business growth is happy customers. According to the marketing surveys, about 3 out of 4 clients state that positive customer experience prompts them to spend more money with a company. How to keep them happy, organize the business-processes effectively, and not get lost in the increasing flood of information? Here the CRM comes in handy.
So, what is CRM, anyway? It is a technology that helps a company organize and manage all interactions with customers or potential clients. The acronym itself stands for Customer Relationship Management. However, this is not the only option of this system.
Let us have a closer look at what CRM means for a company:
Choosing what CRM will work best for your company is not an easy task. The effectiveness of the system implementation highly depends on whether you were able to choose the right system for you. Here are the main key points you should consider:
Check the list of the best CRM for small businesses below.
EngageBay is a comprehensive and easy-to-use Customer Relationship Management (CRM) software that is designed for marketers who want to increase sales and profits.
This is the perfect balance because it's built specifically for high growth, low margin businesses in need of a simple, affordable solution that helps them win more customers and grow their revenue.
Top features of EngageBay CRM:
Price: EngageBay offers a free plan with all necessary features. Paid plan starts from $10.79/user per month.
Sugar CRM is a cloud-based platform designed to help your business with customer communication, handling sales and marketing automation. It can be integrated with many third-party platforms and is highly customizable. The key features of the product are divided into three main categories: Sugar Market, Sugar Serve and Sugar Sell.
Main advantages of the platform:
Price: Sugar CRM offers free 7-day trial and six payment plans starting at 40$ per user per month
Suite CRM is an open-source CRM software that fits small, medium and large companies. All tools necessary to improve the system’s efficiency are free and easy to modify. It’s possible to use both local and cloud-based installations.
The main features of the system are as follows:
Price: Free.
AmoCRM is considered one of the best CRM solutions for small businesses. It does not require installation and has an intuitive user-friendly interface that includes integration and customization options. The system is also available as a mobile app.
The main amoCRM benefits:
Price: AmoCRM has a free trial. The Base Plan starts at $15 per month per user.
Zoho CRM is a web-based system that offers a wide range of useful tools and possibilities, including sales pipeline management, lead and contact management and purchase control. The system works well both with small businesses and large enterprises. Its functionality allows you to engage customers on different platforms, track sales and automate daily activities. It has a mobile platform that enables you to manage and update information from different locations.
The key benefits of Zoho CRM are as follows:
Price: Zoho CRM offers a free trial version. Payment plans start at €12 per user per month.
HubSpot CRM software is one of the most popular platforms used by small businesses. It includes all basic CRM functions without overcomplicating it with numerous additional tools. The platform is perfect for beginners who have never worked with CRM systems and would like to get acquainted with them.
The main advantages of the system:
Price: Free.
Salesforce CRM is a popular customer relationship management solution that focuses mainly on sales and support. It suits all businesses from small to large ones. It is considered one of the most common CRM software. The system capabilities include marketing automation, sales management, customer service and partner relationship management. With its help you can easily track sales leads, manage customer accounts, monitor marketing campaigns and provide post-sales services.
Price: The payment plan starts at $25 per user per month.
Agile CRM is a platform that provides sales, marketing and service automation. It is mainly intended for small and medium-sized businesses. The tool allows you to manage tasks between the sales and marketing team effectively. It has many functions including widgets, plugins, API-integration and many others, though free version functions are rather limited.
Price: Agile CRM offers a free version. Payment plans start at $8.99 per user per month.
Batchbook CRM is a cloud-based system intended to create and manage customer records. The software is developed for small and medium-sized businesses. It includes customizable fields for filling customer details in any format. Tags and customizable lists help group and segment customers. Batchbook CRM provides tools for handy organization of your schedule to ensure you will not miss any crucial event. It enables contact importation from vCard files or spreadsheets and system integration with main SMB solutions.
Price: Batchbook CRM price starts at $ 19.95 per month.
Capsule CRM software is a web application and mobile app created to help small and medium-sized businesses track their customers. It includes a ticket management module that helps resolve customer inquiries. The system provides a lot of instruments for the organization and prioritization of your tasks. Capsule CRM supports integration with a wide range of popular small-business solutions.
Price: Capsule CRM offers a free plan for up to two users. Paid plans start at £12 per user per month.
OnePageCRM is a cloud-based system for sales automation. The software is created mainly for small businesses. Its tools enable one-click lead capture from a wide range of sources, including Gmail, LinkedIn and others. The software functions allow integration with some third-party financial, lead generation and communication software. OnePageCRM has mobile apps available for iOS and Android.
Price: OnePageCRM offers a 21-day free trial. The payment plan starts at $12 per user per month.
Bitrix24 is an easy-to-use online CRM system that includes many instruments for management, communication and collaboration. In order to start working with the platform, you simply need to create an account.
Price: Bitrix24 offers a free option. Paid plans start at €19 per month.
Base CRM is a web-based sales platform that includes instruments for email, forecasting, pipeline management and much more. The system has been rebranded not so long ago and is called Zendesk now. The system mainly suits small and medium-sized businesses. It is a powerful and intuitive sales automation solution.
Price: Base CRM starts at $19 per user per month.
Hopefully, now you can agree that CRM platforms are powerful and useful tools that can facilitate the interaction between your business and customers. If you have decided to introduce the system to your company, examine carefully all the services certain CRM provides and analyze whether they meet your company needs. The most important aspect is the integration ability that allows you to integrate your CRM with third-party tools and avoid manual data import.
No matter how useful this tool is, it can’t grant you full control over your employees. To analyze and find out how much time your employees use for the specific task, you need a more specific instrument. Kickidler employee computer monitoring software can become a useful solution in this case. Handy remote employee monitoring option allows you to check what your employees are doing at this very moment and find out if there are any violations.
Kickidler Employee Monitoring Software
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