Kickidler and Antivirus Software

Kickidler 1.0 and KeepActive 2.0 · Antivirus settings · Updated 30 October 2026

If your antivirus blocks Kickidler 1.0 Grabber or KeepActive 2.0 Agent on Windows, you may need to add its folder to the antivirus exclusions. An exclusion tells the antivirus to skip that folder during scans.

1. Before you start

Before adding an exclusion, ask your IT administrator or our technical support team to check the warning and the affected file. If the antivirus has removed the file or moved it to quarantine, they can help you restore it or reinstall the program.

Keep your antivirus turned on while changing these settings.

2. Which folder to add

Find your product version below and select the folder for your installation. You only need to add the folder used on that computer. If your installation uses a different location, ask your IT administrator which folder to select.

2.1. Kickidler 1.0

2.2. KeepActive 2.0

3. How to add an exclusion

Follow the steps for your antivirus and select your Grabber or Agent folder from the tables above. Menu names may vary between versions. If the settings are locked, ask your IT administrator to make the change.

3.1. Microsoft Defender Antivirus

Download the Windows Defender exclusion script for your version:

• Kickidler 1.0 — download script (.bat)
• KeepActive 2.0 — download script (.cmd)

Important: Right-click the downloaded file and select Run as administrator.

You can also add the folder manually:

1. Open Windows Security → Virus & threat protection → Manage settings.
2. Under Exclusions, select Add or remove exclusions.
3. Click Add an exclusion → Folder and select your folder.

Microsoft instructions

3.2. Avast Free Antivirus and Avast Premium Security

1. Open Menu → Settings → General → Exceptions → Add exception.
2. Read the prompts, then click Next → I understand risks.
3. Choose File/Folder, click the folder icon, select your folder and click OK.
4. In Advanced options, check which protection features the exception affects, then click Add.

Avast instructions, including a link to the separate steps for Avast One.

3.3. AVG AntiVirus FREE and AVG Internet Security

1. Open Menu → Settings → General → Exceptions → Add exception.
2. Read the prompts, then click Next → I understand risks.
3. Choose File/Folder, click the folder icon, select your folder and click OK.
4. Review Advanced options, then click Add.

AVG instructions

3.4. ESET Endpoint Security

1. Open ESET and press F5.
2. Go to Scans → Exclusions and click Edit next to Performance exclusions.
3. Click Add, then use the … button beside Path to select your folder.
4. If you enter the path yourself, add \* at the end to include the files and subfolders. Click OK and save the settings.

For example, a standard installation would use C:\Program Files\TeleLinkSoft\bin\* for Kickidler 1.0 or C:\Program Files\TeleLinkSoftV2\* for KeepActive 2.0.

ESET instructions · Path examples

3.5. Kaspersky Endpoint Security for Windows

Steps for version 12.9:

1. Open Settings → General settings → Exclusions and types of detected objects.
2. Click Manage exclusions → Add → New exclusion.
3. Click Browse and select your folder.
4. Under Protection components, choose the protection features that need the exclusion.
5. Set the rule to Active, click Add and save the settings.

Kaspersky Endpoint Security instructions

3.6. Kaspersky Standard, Plus, Premium and Small Office Security

Steps for Standard, Plus and Premium 21.24, and Small Office Security 8.27:

1. Open Settings → Security settings → Exclusions and actions on object detection.
2. Click Manage exclusions → Add → Browse.
3. Choose your folder and click Select.
4. Clear the checkboxes for protection features that do not need the exclusion. Set the rule to Active and click Add.

Instructions for Standard, Plus and Premium or Small Office Security.

3.7. Dr.Web Security Space

Steps for version 12:

1. Open Security Center → Exclusions → Files and Folders.
2. Click Add (+) → Browse and select your folder.
3. Choose SpIDer Guard for automatic file checks and/or Scanner for scans, then click OK.

If you enter the path yourself, add a backslash at the end to include subfolders, for example C:\Program Files\TeleLinkSoft\bin\.

Dr.Web instructions

3.8. 360 Total Security

Open Settings → Antivirus → Exclusions → Add Folder, if this option is available, and select your folder. Some versions use Trust List instead; follow the help for your version if the menu is different.

Folder exclusion instructions · 360 Total Security help

3.9. Panda

For home versions:

1. Open the antivirus Advanced settings.
2. Under Exclusions, click Add.
3. Find your folder, select the checkbox beside it and click OK.

Panda instructions · Panda settings managed by your company

After saving the exclusion, try the installation or update again and check that the Grabber or Agent works.

4. If the connection is still blocked

If the Grabber or Agent still cannot connect, ask your IT administrator to check the firewall. Antivirus exclusions do not change firewall settings.

5. Contact support

If you need help, send our technical support team:

• A screenshot of the antivirus warning.
• Your Kickidler or KeepActive version and the name and version of your antivirus.
• The folder you added to the exclusions and what happens when you try again.